CREATING THE BEST WORKPLACE ON EARTH

  • Staff survey from Harvard Business Review (from Why Should Anyone Work Here?)

CREATING A GREAT COMPANY CULTURE

  • How to improve your company culture (from Why Should Anyone Work Here?)

CREATING A ‘MAGICAL’ TEAM ENVIRONMENT

  • How to learn from Disney’s success (from The Magic Kingdom)

MOTIVATING MAVERICKS

  • How to get the best out of your exceptional bright stars (from Clever)

EXCEPTIONAL CUSTOMER SERVICE

  • How to deliver exceptional customer service (from Exceptional Service, Exceptional Profit)

SERVICE RECOVERY

  • How to win customers back after a bad experience (from Exceptional Service, Exceptional Profit)

THE F TRIANGLE

  • How to deal effectively with customer complaints (or overcome objections to a sale)

PERSONAL MOTIVATION

  • How to understand your people better (from Drive)

DYSFUNCTIONAL TEAMS

  • How to recognise elements of good and bad teams (from The Five Dysfunctions of a Team)

THE IDEAL TEAM PLAYER

  • How to recognise the elements of an ideal team player (from The Ideal Team Player)