Customer reviews – love or loathe them?

Reviews have a major impact on hospitality businesses. Love them or loathe them, they aren't going away - learning to deal with them effectively is the key. TELL THE TRUTH Many poor online reviews stem from disappointment – a product not living up to expectations. So avoid (old-fashioned) over embellishment in your marketing messages. The days [...]

By |2018-04-02T15:22:23+00:00October 27th, 2016|Customers|0 Comments